base system device driver

[lpsk70]

Hi,

Please help me, How i can install my other device driver?

my OS is win 7 x64.

[Paul_Tikkanen · Accepted solution]

Hi:

You need this driver for the base system devices...

This package contains the JMicron Card Reader driver for the supported notebook/laptop models and operating systems.

http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45046.exe

You probably need this driver for the unknown device...

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object. 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

[lpsk70]

Thank you so much, my base system device was install.

now just Unknown device is there.

what should i do?

[Paul_Tikkanen]

You're very welcome.

If the driver I posted (sp64144) didn't install the unknown device, please post the hardware ID for it, so I can figure out what driver it needs.

Use this guide for how to find the hardware ID...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[lpsk70]

In fact you are really expert.

i hope i can be like you.

this is is of hardware.

thanks for your help.

[Paul_Tikkanen]

Hi:

You need this driver for that device.

This package contains the ENE CIR Receiver Driver for the supported notebook/laptop models and operating systems.

http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45045.exe