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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-30-2017 04:49 PM

HP Recommended
Product: elitebook 8470p
Operating System: Microsoft Windows 10 (64-bit)

Untitled.jpghi

1. I have an Elitebook 4870p p laptop with Windows 10 enterprise 64 bit.  The problem I am having is that in device manager there is an notifiction that a Base system driver is missing I have gone to HP's driver page for my machine and downloaded and installed all of the drivers that were listed. The problem still exists and I have no clue as to what other piece of hardware there is on my machine that needs a driver installed.

 

 

 2. in my device if have a unknown device, i dont know what is this!!!
plz help me to fix those.
tq
 
 
1 REPLY 1

‎01-30-2017 05:30 PM

HP Recommended

Hi:

 

You need this driver for the card reader...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

 

You need this driver for the unk device...

 

This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

ftp://ftp.hp.com/pub/softpaq/sp62501-63000/sp62981.exe

 

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