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12-28-2016 01:48 PM
HP laptop 6830s, windows XP
1) I had my laptop on standby and forgot to connect to the power source overnight.
Next day I noticed the amber battery light flashing (checked the manual which said its because the battery reached a critically low level).
I have turned on the laptop whilst on the AC source and is working fine. When I click on the icon it says:
current power source= ACpower
total battery remaining: 0%
below this there is an icon of a battery with a red cross - when I click on that icon I get another window and it says power state is on line.
2) If this is an indication that the battery needs replacing, can I keep using the laptop with the AC source??
12-28-2016 05:48 PM
Welcome to FORUM !!
Seemd battery needs replacement. However you may try this and see if that works !!
Please perform below shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
After performing all the steps if you are facing the same issue still, please perform three more steps:
1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]
Note: Replace the Battery If Health Check Status shows Replace
Please go through this document : http://support.hp.com/us-en/document/c00035864#c00035864_doc
Hope this helps, for any further queries reply to the post and feel free to join us again
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