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Micha89 Student
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battery light flashing, red cross on battery symbol, 0% remaining even with AC source

HP 6830s laptop
Microsoft Windows XP

HP laptop 6830s, windows XP

1) I had my laptop on standby and forgot to connect to the power source overnight.
Next day I noticed the amber battery light flashing (checked the manual which said its because the battery reached a critically low level). 
I have turned on the laptop whilst on the AC source and is working fine. When I click on the icon it says:
current power source= ACpower
total battery remaining: 0%
below this there is an icon of a battery with a red cross - when I click on that icon I get another window and it says power state is on line. 


Any suggestions?

2) If this is an indication that the battery needs replacing, can I keep using the laptop with the AC source?? 

 

 

1 REPLY
Regents Professor Regents Professor
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HP Recommended

battery light flashing, red cross on battery symbol, 0% remaining even with AC source

Hello Micha89

 

 

Welcome to FORUM !!

 

Seemd battery needs replacement. However you may try this and see if that works  !!

 

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

 

Please go through this document : http://support.hp.com/us-en/document/c00035864#c00035864_doc

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

 

 

 

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