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ag2017
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battery not charging problem, message displays plugged in not charging

ProBook 4330s
Microsoft Windows 7 (32-bit)

The battery is not charging and the battery status in the tray shows the following message

 

 "26% available (plugged in, not charging)"

 

but if the charger is removed the laptop switches off abruptly without shutting down windows properly. 

 

I have tried the various solutions suggested on web.

 

The problem is still the same.

 

Any suggestions plz

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HP Support Agent
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Message 2 of 2
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HP Recommended

battery not charging problem, message displays plugged in not charging

Hi @ag2017,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,

 

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

I would suggest please update the BIOS on your PC and check if it helps.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Battery Does not Power Notebook or Hold a Charge

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 7)

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

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