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maubashor
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Solved!

bios lock out

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hp 15-bk020wm
Microsoft Windows 10 (64-bit)

when i power on,  enter password window automatically comes up.   bought laptop used and i have no way to get back in contact from who i had bought it from.  its a hp15-bk020wm.   i tried to enter wrong password 3 times to get code .  when i go to link to give me a reset code nothing happens and i get same results.   i paid a good penny for this laptop to be locked out.   can someone give me a good idea of what to do? 

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IT_WinSec
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Hi @maubashor

 

Welcome to the HP Support forum. Thank you for choosing HP.

 

Could you post the system disabled code *here* in the forum so that I or somebody else provides you with the options based on this code ?  Post everything, the entire code - numbers, letters, prefix, etc...

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maubashor
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THE CODE I HAVE RECEIVED IS 40959214.   NOW IVE TRIED OTHER CODES THAT IVE SEEN ON LINE AND WHEN I HIT A NUMBER KEY AN ALARM BEAP GOES OFF

IT_WinSec
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@maubashor wrote:

THE CODE I HAVE RECEIVED IS 40959214.   NOW IVE TRIED OTHER CODES THAT IVE SEEN ON LINE AND WHEN I HIT A NUMBER KEY AN ALARM BEAP GOES OFF


Hi @maubashor

 

Thank you for your reply.

 

Do you only see this number 40950214 , or the code changes with every restart/attempt ?

Do you see any prefix before it , like letters i , l ?

 

 

If the code does not change and if there are no prefixes, you need to enter  55631830  in response to the provided code. Hit [ENTER] eventually and your BIOS will be reset, security settings, too and you will enter BIOS. Or you may use the 55631830 code instead of BIOS password.

 

Let me know how it goes.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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