08-24-2015 03:50 AM - last edited on 08-24-2015 09:48 AM by kevin-t
Product number = XU083LA
SERIAL NUMBER = [Personal Information Removed]
UNIVERSAL UUID = F224B588DA36E111B63048C57201COFF
Solved! Go to Solution.
08-24-2015 03:54 AM
Welcome to HP Support Forum and we are glad to assist you.
This is to inform you that all HP Business Notebooks such as Probooks or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.
Please have a look at this link.
Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Hope this helps, for any further queries reply to the post and feel free to join us again
--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
, I am speaking for myself and not for HP and I am not an HP Employee.
08-24-2015 07:09 AM
There are no master passwords for ProBooks and EliteBooks.
Or download these files.
Insert clean USB flash drive.
Then run USB Image tool.
Choose the flash drive then click on RESTORE.
After restore remove flash drive.
Insert flash drive into locked laptop and boot.”If HDD is installed remove before booting.”
At C:\OUTPUT type CD.. “Then hit enter”
Type HPBR “Then hit enter”
First thing is to save your settings.
Select #3 re-program.
Press “S” to save system information.
Type HPBR and hit enter.
Select “FIRST RUN”
Then select model.
After reboot repeat same as above but this time SELECT “SECOND RUN”
Some instructions here. “If you cannot boot from USB there are instructions to make a bootable HDD.”
I must inform you that these services are not endorsed by HP, and that HP is not responsible for any damage that may arise to your system by using these services. Please be aware that you do this at your own risk.
08-24-2015 10:38 AM
Then you have 2 options.
Replace the motherboard.
Or replace the BIOS chip.
01-08-2020 03:30 AM - last edited on 01-08-2020 08:47 AM by kevin-t
We are also having an issue with a HP Bios Lock,
We recently purchased a HP EliteBook Workstation Laptop as a HP Remarketed Product and Found the Bios is Locked and we have tried various things to unlock but all have failed.
the Remarketed sticker states the following details
We need to have access to the bios so if you could give us a solution it would be greatly appriciated.
01-08-2020 08:47 AM
Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
I work on behalf of HP