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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
levent60
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Message 1 of 6
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Solved!

bios

‎02-09-2019 10:32 AM

HP Recommended
Product: CNU312KPP
Operating System: Microsoft Windows 10 (64-bit)

I CAN NOT FIND THE BIOS PASSWORD OF MY HELLO DEVICE

1 ACCEPTED SOLUTION

Accepted Solutions
DavidPK
Level 18
49,520 9,496 9,902 17,226
Message 4 of 6
Flag Post

‎02-09-2019 11:01 AM

HP Recommended

@levent60 

 

You will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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DavidPK
Level 18
49,520 9,496 9,902 17,226
Message 2 of 6
Flag Post

‎02-09-2019 10:36 AM

HP Recommended

Hi,

At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.

Regards,

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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levent60
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Message 3 of 6
Flag Post

‎02-09-2019 10:57 AM

HP Recommended

IMG_20190209_204320_resized_20190209_084623433.jpg

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DavidPK
Level 18
49,520 9,496 9,902 17,226
Message 4 of 6
Flag Post

‎02-09-2019 11:01 AM

HP Recommended

@levent60 

 

You will need to Contact HP Business support - they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

You can contact HP Business Support in your country via

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

or

 

https://support.hp.com/us-en/contact-hp

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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levent60
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Message 5 of 6
Flag Post

‎02-09-2019 11:06 AM

HP Recommended

I guess there's no other way. thank you

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ЕВГЕНИЙ4
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Message 6 of 6
Flag Post

‎09-20-2019 10:42 AM

HP Recommended

Код после 3 неправильных вводов не высвечивается. Просит сразу выключение

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