bluetooth can't find my mouse and can't connect to other devices

[EwoutGast]

hi all,

I have a pavilion touchsmart 15 b105 and the bluetooth is not working correct.
When I try to connect to my nexus 5 it wont make a connection, and when I try to find my m770B bluetooth mouse my notebook can't find it.
I have used this mouse on my notebook before.

I never used the bluetooth driver from the HP site because it had a conflict with hyper-v. But I can't find that old driver I always used.

Also my notebook always finds a unknown device when I am looking for bluetooth devices 

the drivers I already tried :
Mediatek_BT_V11.0.754.0_WHQL (downloaded form the mediatek site)
SP65804

SP64825

my nexus and my mouse are working correct because when I connect my mouse to my nexus it works fine

Is there any other driver I should try or should I try something else?

[Mrstenter]

Hi @EwoutGast ,

Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion TouchSmart 15 b105 Notebook and not pairing correctly to the Bluetooth Mouse M770b model.  I could not find this model on a search.  The best it came up with is a M7700b model which it states only supports Windows XP 32bit/ Vista/ Win 7 operating systems only. Please let me know the correct model number or product.

I would be happy to assist if needed. How Do I Find My Model Number or Product Number?

Please let me know.

Thanks.

[EwoutGast]

sorry for my mistake it is the m7700b but I have used this mouse with this notebook and win8.1 before so I don't know why it won't work now

[Mrstenter]

Hi @EwoutGast ,

Here is a link to fixing Bluetooth issues. In this document is a link to adding a Bluetooth device. It shows you how to make sure the Bluetooth  is on. It also shows you how to indicate you need to add an Icon to the desktop in the document.

Here is a link to troubleshoot from Gigabyte.

Thanks.

[EwoutGast]

The troubleshoot from Gigabyte and the document of HP diden't fixed my problem.
Also I have updated everything on my notebook just to be sure.
And when I disable my onboard bluetooth and use a old bluetooth usb stick my mouse works without any problems.

but I don't wanna use a old usb that's kept together with tape.

so is there a other driver I could try to fix my bluetooth on my notebook ? or some other solution.

[Mrstenter]

Hi @EwoutGast , 

This  M7700b model which it states only supports Windows XP 32bit/ Vista/ Win 7 operating systems.

Thanks.

[EwoutGast]

How is it possible then that I use my Mouse the m7700b on my Windows 8.1 notebook with a USB bluetooth stick if it dont support my os and my bluetooth of my notebook self wont