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‎03-27-2017 10:01 PM

HP Recommended

Hi and Morning to all, 

 

We have a serious discussion on this topic now. 

 

Firstly as windows 10 rolled out as a free upgrade, it was available for all the systems running windows. We need to make sure that the device is compatible with windows 10. 

 

As your system had windows 7 initially, and also you did the free upgrade for windows 10. So, in case you recover using the original windows 7 recovery media,  you always have the option of upgrading the system to windows 10.  

 

Restoring the BIOS also helps. 

 

If the USB are not working, I will suggest to disconnect all the USB devices, other than the mouse and keyboard and run a hardware test on the USB, from the f2. 

 

In case there is a failire ID, the port is bad. 

 

If the device is not under warranty, you can also use USB root hubs that can be purchased online. 

 

A new harddrive should be best when the working fails, and you run out of all teh options. 

 

 

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