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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-04-2015 02:55 PM

HP Recommended
Product: HP Pavilion dm4-3013cl
Operating System: Microsoft Windows 7 (64-bit)

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hello, i have 

HP Pavilion dm4-3013cl Entertainment Notebook PC laptop.

and i am trying to install BROADCOM BLUETOOTH DRIVERS in my laptop and i am getting this error that no bluetooth device was detected. please make sure that your bluetooth device is plugged in properly in order to countinue installation. now i want to say that i lost my recovery disc and after while for heating issue my main hard disk break or not working condition so i just replace hard disk and ofcourse i dont have os so i install fress windows 7 ultimate 64bit in my laptop. and install each drivers provide by HP website i downloaded all drives and installed and my windows 7 is also up to date. i search for this issue allmost one week for solution but cabt fix and i come to know that before insalltion of BROADCOM BLUETOOTH DRIVERS i have to enable bluetooth in HP WIRELESS ASSISTANCE but in my case i think i cant find due to new disk and new os. i can send file or recieve with bluetooth can paired with my all smartphones too but cant listen music in head phones. cant access LISTEN TO MUSIC, i know the reason is only this drivers is not installing properlly and i want to fix it. now i a tired and i dont have time to search and fix it so please help me out from this issue please and sorry for my poor grammer.

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5 REPLIES 5

‎07-04-2015 06:29 PM

HP Recommended

Hi:

 

You need to install the Intel bluetooth driver when you have an Intel wireless card.

 

You always install the same model bluetooth driver that corresponds to the model wireless card your notebook has.

 

This package contains the driver installation package for the Intel Bluetooth the supported notebook models and operating systems.

 

File name: sp55138.exe

‎07-06-2015 04:01 PM - edited ‎07-06-2015 04:02 PM

HP Recommended

as i mension i allready installed all drivers from hp websites for my laptop, then also i download and install drivers recommand by you and it installed successfully and again i cant install Broadcom Bluetooth Drivers and cant access services like LISTEN TO MUSIC for my bluetooth head phone. now i dont understand what to do???

please anyone suggest me please...

i know just because Broadcom Bluetooth Drives cant not install successful i am facing this issues and i dont understand that is that problem with os or drivers which is given by hp????????

and thank you paul for reply

‎07-06-2015 05:31 PM

HP Recommended

You're very welcome.

 

As I posted yesterday you cannot use the Broadcom bluetooth driver. 

 

It absolutely will not work with an Intel wireless card.

 

The Broadcom bluetooth driver will only work with a Broadcom wireless card.

 

Did you try the Intel bluetooth driver directly from Intel?

 

https://downloadcenter.intel.com/download/24847/Intel-PROSet-Wireless-Software-for-Bluetooth-technol...-

‎07-10-2015 02:52 PM - edited ‎07-10-2015 02:55 PM

HP Recommended

fixed !!!

   

             now i come to know, the problem is drives which i update it from intel websites, paul you suggest me correct driver for my bluetooth but it is allready in my laptop which i updated before but again i download and install and nothing happen then i reformate laptop and again install all drivers which i downloaded from hp website for my laptop and again update all drivers manually and automaticallu both from intel website and intel utility drivers software and update windows too and i got same problem. cant hear music from bluettoth head phone, so again i reformate laptop but this time i just installed drivers which listed from hp website, i didnt update anything and as you said i didnt install broadcom bluetooth drivers because it is not for my laptop so then i connect my blutooth and try to access listen to music and o m g. it works now i can hear nusic form bluetooth, i dont believe this. but yes it works this forum help other also so thanks paul and have a nice day now i newer going to update my drivers...  in pic you can understand that i am not using latest version of bluetooth drivers.Capture.PNG

Tags (1)

‎07-10-2015 03:48 PM

HP Recommended

You're very welcome.

 

Glad to know that the bluetooth is working for you now by using the original Intel bluetooth driver on your notebook's support and driver page.

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