• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-14-2017 11:58 AM

HP Recommended
Product: Hp Pavilion Notebook 15-bc25nr
Operating System: Microsoft Windows 10 (64-bit)

I had  everything installed on my computer. My antivirus sent me a message to restart my computer and I said later. The next day it asked me the same thing and I said yes. The problems started here. The desktop was blank and I couldn't access any of my documents. I started it on safe mode, took my documents out and reset the computer. After the reset was done, it sent me a message saying it wasn't able to delete all my personal documents. I wasn't able to install office again, after a few seconds it crashes and says it's not able to install. Today  I was going to delete the whole hard drive and stt fresh but it crashes and says it's not able either. I bought the computer about a month and a half ago and need help. 

1 REPLY 1

‎04-15-2017 05:18 AM

HP Recommended

Tap F2 as you power up and get into diagnostics and run the hardware tests particularly on the hard drive and memory. 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.