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shahriar15
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can't installing any antivirus/software

HP Recommended
hp pavillion 14 al133tx
Microsoft Windows 10 (64-bit)
hi
I've bought hp pavilion al133tx.
on widows 10 I tried to install avira & bitdefender antivirus. but again and again showing this error
c:\USERS\AppData\(user name\local\Temp\RarSF0\setup.exe path cannot be found

but there is thr path available,,
plz help me how can I solve it....
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IT_WinSec
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Message 2 of 3
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HP Recommended

@shahriar15 wrote:
hi
I've bought hp pavilion al133tx.
on widows 10 I tried to install avira & bitdefender antivirus. but again and again showing this error
c:\USERS\AppData\(user name\local\Temp\RarSF0\setup.exe path cannot be found

but there is thr path available,,
plz help me how can I solve it....

Hello @shahriar15

 

Welcome to the HP Support forum. I will do my best to help you.

 

Usually, the path is C:\Users\%USERNAME%\AppData\local\Temp

 

Not the one you have posted above.

 

This is part of the environment variables:

 

%TMP%C:\Users\(user-name)\AppData\Local\Temp

 

 

Please, check this video >> https://www.youtube.com/watch?v=C-U9SGaNbwY

and ensure that your environment variables for the Temp folder is correctly configured

 

Double check that "Temp" folder exists. Example - check:

C:\Users\usersname\AppData\Local\Temp

and in C:\Windows\Temp

 

You may even delete the Temp folders and manually re-create them.

 

 

Ensure your use the very latest antivirus version taken from their website

 

 

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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IT_WinSec
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If you have performed all of the above and if the issue persists,

 

Please, scan your PC for threats using these free tools:

 

- Sophos HitmanPro free >> https://www.hitmanpro.com/en-us/hmp.aspx

- ESET Online scanner >> http://www.eset.com/int/home/products/online-scanner/

 

 

Download Autoruns (from Microsoft) from this URL => http://live.sysinternals.com/autoruns.exe

Information about the product => http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

 

- Save the file on your Desktop

- Run Microsoft Autoruns  with Administrator rights (right click -> Run as Administrator).

Agree with the standard license agreement from Microsoft.

 

- Once Autoruns is started, it will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

 

  • Click on Options

Make sure that only the following are selected:

  • Hide Empty Locations
  • Hide Windows Entries

 

 - Click on  Rescan button  or  click on File -> Refresh to rescan the system.

It will need some seconds (could be a minute) to gather the snapshot, wait for it.

Once it is ready, you will see the word Ready in the lower left side.

 

- Finally, click on File -> Save

Save the snapshot on the desktop in .TXT file

 

Open the newly created TXT log file.

Mark and Select all of the text (e.g. CTR+A), copy it and

visit http://pastebin.com/  to paste it there

 

Create new paste and give me the URL to see the log file.

 

 

 

Looking forward to your reply.

>> Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps <<
*** I work for HP *** I express personal opinion only *** HP Expert - volunteer since 2013
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