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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-17-2016 08:34 AM

HP Recommended

Open the HP Support Assistant. 

 

Select the device you want to remove by left-clicking on it. 

 

You will then see, on the far right of the screen, a pencil icon.  If you mouse over the icon, text will pop up saying "edit this device." 

 

Click on the pencil icon to edit the device.

 

You will then be able to change the name of the device or remove it.  Click on "Remove this device."

 

You will be prompted to confirm that you really want to remove it - confirm it. 

 

Ta-da.  The unwanted printer is now removed from the HP Support Assistant.

‎06-17-2016 08:35 AM

HP Recommended

Update to the latest version of the HP Support Assistant.

 

Then, follow these steps to remove an unwanted printer from the program.

 

Open the HP Support Assistant. 

 

Select the device you want to remove by left-clicking on it. 

 

You will then see, on the far right of the screen, a pencil icon.  If you mouse over the icon, text will pop up saying "edit this device." 

 

Click on the pencil icon to edit the device.

 

You will then be able to change the name of the device or remove it.  Click on "Remove this device."

 

You will be prompted to confirm that you really want to remove it - confirm it. 

 

Ta-da.  The unwanted printer is now removed from the HP Support Assistant.

‎06-17-2016 11:32 AM

HP Recommended
@Auberry wrote:

Update to the latest version of the HP Support Assistant.

 

Then, follow these steps to remove an unwanted printer from the program.

 

Open the HP Support Assistant. 

 

Select the device you want to remove by left-clicking on it. 

 

You will then see, on the far right of the screen, a pencil icon.  If you mouse over the icon, text will pop up saying "edit this device." 

 

Click on the pencil icon to edit the device.

 

You will then be able to change the name of the device or remove it.  Click on "Remove this device."

 

You will be prompted to confirm that you really want to remove it - confirm it. 

 

Ta-da.  The unwanted printer is now removed from the HP Support Assistant.

I know that is the way I did it, when I got a replacement printer from HP.

Old guy.

‎08-30-2016 06:19 PM - edited ‎08-30-2016 06:21 PM

HP Recommended

Unfortunately, when I click on the pencil to edit the device, I do not get an option to remove the device, only "cancel" or "save".  The device I am trying to remove is one named "My PC".  No idea where it came from.

‎06-26-2017 02:00 PM

HP Recommended

Yeah this worked. Selected the device, clicked the edit pencil and removed the device I no longer own.

‎09-10-2018 05:53 PM

HP Recommended

thanks!  worked perfectly!

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