card reader not working

[crazymoona]

In device manager it is in portable devices and driver is

umdf/WpdFs.dll but cannot use card reader at all

HP driver SP45046 has been installed I cannot update driver at all.

[Sparkles1]

Hi @crazymoona,

Welcome to the HP Forums!:smileyhappy:

It is a grand place to find answers and tips!

For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide.

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I grasp that after upgrading to Windows 10 your memory card reader is not working.  When I checked the HP software and driver page for your notebook there are  no drivers or software listed for Windows 10.  You will need to acquire updates from Windows or the manufacturer's site of the card reader.

Downloading or Updating Software and Drivers for HP Computers.

Here is a link to HP Notebook PCs - Upgrading to Windows 10.

Have you ran the Windows updater?

Here is a link to Open the Windows Update troubleshooter that may help find additional drivers.   Although it lists Windows 7 it does work in Windows 10.

Once launched, it should show a screen like this.

Use the second option "Background Intelligent Transfer Service", it should lead to a force update of 'Windows Updates' that may not be automatically being applied, that could fix some of these issues.

To say thank you for replying please click the thumbs up icon below.

If this helped to resolved your difficultly please choose solution provided to  help others who may experience the same issue.

Good Luck!

[crazymoona]

Hi Sparkles.

No troubleshooter did not fix the problem the card reader never worked on & either I thought 10 may get it back, I do driver update and it says the driver is the one when I check on H driver properties this is the message below that I have

Regards Cheryl

Device SWD\WPDBUSENUM\_??_USBSTOR#Disk&Ven_HP&Prod_Officejet_7500_E&Rev_1.00#9&3a92d6d7&0&MY0BQ110QJ05JB&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} requires further installation.

[crazymoona]

OK I found in Device Manager under Portable devices I have H drive above is the driver for that, I cannot update it or anything . I am told it is the best driver I downloaded and installed the TI card Bus Company 4.0.100.1189 it does not show up or do anything

[Sparkles1]

Hi @crazymoona,

Thank you for your reply.

   When I checked the specifications for the dv7-2014TX specification , there is not a card reader listed for the notebook, therefore I now surmise from your previous post that the card reader is on the Officejet 7500.

Here is a link to the specifications for the Officejet 7500, please note the section on memory device specifications.

Printer Specifications for HP Officejet 7500A

Try this step.

Once all Windows updates have been completed and installed.

Go to Device Manager and uninstall and delete the existing card reader driver.

Restart your notebook and Windows should automatically reinstall a driver.

Can you access the memory card reader from a different computer?

Have you tried different cards?

Good Luck!

[crazymoona]

Hi Sparkles my card reader on the Printer works fine I sent the wrong link to you sorry,  if there is no card reader then why is the slot for it on the LHS saying it is SD.MS.PRO MMC.XD

[Sparkles1]

Hi @crazymoona,

Thank you for your reply.

When I checked the HP Pavilion dv7 Entertainment PC Maintenance and Service Guide I do see the card slot reader.   However this covers all models of DV7.  

If is possible that they used the same base enclosure but that does not mean that the card reader was installed.

If you insert a memory card and then check Device Manager does the card reader show and if so is there any errors?

To say thanks for responding please click the thumbs up button below.

If this has answered your query please choose accepted solution to assist others.

Hope this helps!

[crazymoona · Accepted solution]

No Sparkles when sd card is inserted it does not show at all thankyou for your help it looks like I never had one at all.
Regards cheryl

[Sparkles1]

Hi @crazymoona,

Hope you had a wonderful weekend!

Thank you for the update and I am glad the discrepancy has been determined.

Good Luck!