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‎05-17-2014 05:52 PM

HP Recommended

What am I doing wrong?  I'm trying to download the OS recovery file to a 8GB flashdrive for my HP Chromebook 14-q049wm WWAN 4G (hardware class FALCO C2B-D6Q-H9U). The page loads fine, but nothing downloads. It just sits there.  Any sugestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2014 06:01 PM

HP Recommended

Hi

 

Please find the link given below might help you.

 

Reformat your recovery media

 

Recover your Chromebook

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath

View solution in original post

2 REPLIES 2

‎05-17-2014 06:01 PM

HP Recommended

Hi

 

Please find the link given below might help you.

 

Reformat your recovery media

 

Recover your Chromebook

Let us know how it goes!

"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****

Regards
Manjunath

‎05-20-2014 05:20 PM

HP Recommended

After doing some more searching I decided to download the recovery file from my Mac.  One of the reports I read said "if you can't find the exact match, use the one that is the closest match".  Plugged in my flash drive and went to work.  Once the process was complete I held my breath and tried it out.  It worked out just fine.  Everything is back as if nothing happened. All is right with the world (for now). :LaughingTears:

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