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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 03:37 PM

HP Recommended
Product: pavilion dv4
Operating System: Microsoft Windows 7 (32-bit)

im trying to clear this computer so i can donate it. it works great and i tried to get hp to help me but i really dont want to pay $99.99 just to delete my stuff.   i just want my stuff deleted so someone can use the computer    any help is appreciated   thanks

1 REPLY 1

‎02-23-2017 03:59 PM

HP Recommended
Hi,


Do you have Recovery discs to factory reset?

Tap away f11 key as you power on laptop, does it allow you to click factory reset from there?

What is the full model name, product number?
http://support.hp.com/in-en/document/c00033108


Regards

Visruth
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