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papajoe894
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Message 1 of 2
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clearing computer

HP Recommended
pavilion dv4
Microsoft Windows 7 (32-bit)

im trying to clear this computer so i can donate it. it works great and i tried to get hp to help me but i really dont want to pay $99.99 just to delete my stuff.   i just want my stuff deleted so someone can use the computer    any help is appreciated   thanks

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visruth
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Message 2 of 2
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HP Recommended
Hi,


Do you have Recovery discs to factory reset?

Tap away f11 key as you power on laptop, does it allow you to click factory reset from there?

What is the full model name, product number?
http://support.hp.com/in-en/document/c00033108


Regards

Visruth
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