-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- compaq cq58 Keyboard Issues

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

06-19-2013 10:23 AM
I loved this computer and have had it since November, but for some reason today when I went to log on the keyboard was not working. The only button that works is the space button and when I click the letter M it works, but instead of typing a letter M it types an enter. So I got a USB keyboard and plugged it in, and the same keys worked on that one too. I would really like to know what is going on with my computer. Please reply.
4 REPLIES 4
06-20-2013 09:30 AM
I am assuming that the keyboard layout in the operating system might be causing the problem. Please change it to the right keyboard layout.
Windows 8:
http://windows.microsoft.com/en-IN/windows-8/change-keyboard-layout
Windows 7 & Earlier Windows :
http://support.microsoft.com/kb/258824
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
07-18-2014 03:46 AM
I am having the same problem and its been ongoing for months it's driving me crazy. I can be in the middle of typing something and lots of the keys just stop working. They sometimes stop working before I log in and it makes it impossible to log in but if I leave it for a few days it then allows me. It's no good when I need it for university!
07-18-2014 09:09 AM
Try the following:
Shut down the notebook
unplug the AC Adapter
then remove the battery
Hold down the Power button for 30 seconds
Re-insert the battery and plug in the AC Adapter
Tap away at the esc key with USB keyboard as you start the notebook to see if this will launch the Start-up Menu
then select F10 to enter the bios menu
Press F5 to load the defaults ( this is sometimes F9, but the menu at the bottom will show the correct key )
use the arrow keys ( assuming they work in this menu ) to select 'Yes' and hit enter
Press F10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Note: If you find the keys don't work in the Bios menu, then this is likely to be a Hardware issue.
thanks,
Shut down the notebook
unplug the AC Adapter
then remove the battery
Hold down the Power button for 30 seconds
Re-insert the battery and plug in the AC Adapter
Tap away at the esc key with USB keyboard as you start the notebook to see if this will launch the Start-up Menu
then select F10 to enter the bios menu
Press F5 to load the defaults ( this is sometimes F9, but the menu at the bottom will show the correct key )
use the arrow keys ( assuming they work in this menu ) to select 'Yes' and hit enter
Press F10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Note: If you find the keys don't work in the Bios menu, then this is likely to be a Hardware issue.
thanks,

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.