• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-03-2017 11:41 AM

HP Recommended
Product: HP 2000 Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

I turned on my computer to do some school work and everything has been reset and all of my files are gone. What happened and how do I fix it?

1 REPLY 1

‎04-04-2017 12:26 PM

HP Recommended

@k_calfee1016

Hi! Welcome to HP Forums.

I understand that your computer reset itself and you lost your files.

Was there any Windows upgrade going on or were any updates interrupted?

Sometimes a Virus too might cause problems. I suggest you run an Antivirus scan.

Keep me posted if you need further assistance.

Have a great day. 🙂

KrazyToad
I Am An HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.