direct3d initialization error

[daga]

Hi all,

I tried playing a network game with a new system.   The hoste system loaded the game and some of the clients did log on to the network well but there were others which did not "direct3d initialazation error #4".   Grateful for your assistance.

Kind regards,

Shawnn

[Rainbow23]

@daga,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing issues while playing a network game wherein you get an error message "direct 3d initialization error #4".

This issue could occur if the display drivers are corrupted.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you listed below:

Uninstall and reinstall the display driver: 

1. First, open Device Manager. 

2. Find Display adapters and click to expand it. 

3. Right-click the display card driver and click Uninstall in the context menu. 

4. Windows will ask you to confirm the removal of the device, so click OK to remove the driver. 

5. After the uninstallation is complete, you’ll need to restart the computer in order to load the default display drivers. 

6. Now you just need to visit your graphic card manufacturer’s website and install the driver for your graphic card

Also, try connecting a different monitor if you have an extra monitor. 

Let us know which game are you playing and also try playing a different game and check.

Let me know how this works.
 

You have a good day ahead.
 

[daga]

Hi,

I just uninstalled and reinstalled; was not successful.   

It was requested that I install Direct x to play the game (TUROK 2).   After I did with all the systems four were able to network while the other four are giving me this error.   Other network games are working fine.

I am thinking that it might be the instellation of the Direct x not done well for some of the systems.   Could this be it?   If so how do I uninstall the direct x software?

Daga 

[daga]

"Could not switch to requested screan resolution" forms part of the error message I am getting.   

[Rainbow23]

@daga,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

This issue could occur if the DirectX is not installed properly on your computer

Please follow the link to find the Version of DirectX on your computer: Finding the Version of DirectX on your computer

Also, let us know the model number of the unit from the link: Click Here to Find Your HP Product Model Number

Let me know if this works.

You have a good day ahead.

[daga]

Hi all,

I followed the instructions and found that the Direct x version is 11.   This is the one I attempted installing (still don't know if it was installed correctly).   

I fould much information when I looked up the model number of the system.   Thecomputer I am currently working on is a laptop (probook 450 g2).   Not sure whether this is the information u need.   

Kind regards,

Daga

[Rainbow23]

@daga, thank you for your reply.

After checking the product number, I see that your issue with your HP ProBook 450 G2 Notebook PC is classified as a commercial product (business line).

Our Commercial Support Team does not provide assistance via this platform.
If you require immediate assistance, you will need to log a case with our Commercial Support Team.

Click here for details.

Have a great day ahead.