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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
ph dv7pavilion
Microsoft Windows 7 (64-bit)

download Windows 7 Home Premium OA x16-96072

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You need to provide some details -- "having a problem" tells us nothing useful.

 

Also, you do NOT want that download -- as it is the retail version and your machine has the HP OEM version.  If you download and install using THAT version, it will not activate -- as it needs a retail product key.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

5 REPLIES 5
HP Recommended

Are you asking the forum to provide a link for that download?

 

You should know that, if you're planning on restoring your Win7 PC, the ONLY version that is going to work properly is the one contained in the HP Recovery Media.  Any version you download from the Internet is NOT going to be the correct HP OEM version, and even though it will probably install, it will not activate with the OEM key that came with your machine.

 

If you are trying to restore your machine, you should tell us that because you might be able to do a Win7 recovery without having to use recovery media.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hello I have a problem in Windows 7 and needed guidance necessary version please

 

 

Windows 7 Home Premium OA x16-96072

HP Recommended

You need to provide some details -- "having a problem" tells us nothing useful.

 

Also, you do NOT want that download -- as it is the retail version and your machine has the HP OEM version.  If you download and install using THAT version, it will not activate -- as it needs a retail product key.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hello thank you I've got the original key in the back of the machine

Sorry for the poor quality of English

HP Recommended

I understand you have the key -- it's on the COA sticker on the machine -- but what I'm telling you is that key will only work on OEM versions of Win7.  Any version of Win7 you download is going to be the Retail version and can NOT use that key.



I am a volunteer and I do not work for, nor represent, HP
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