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specialkids
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error C0000022 message what can I do since I cant even access my computer

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HP 15 -1023wm touchscreen

My HP 15 screen touch laptop keeps giving me an error message C0000022 fatal error applying update operation 54323 of 55580.  I can not even go to any window or systems. When I turn computer on it starts out by saying Preparing Automatic Repair and will not let me do anything to it.  Then it goes to AUTOMATIC REPAIR ,THEN IT SAYS MY PC DID NOT START correctly and to restart the computer or go to advanced options.  I have tried them but have no disk to insert.  Can anyone help me? 

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specialkids
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My HP 15 screen touch laptop keeps giving me an error message C0000022 fatal error applying update operation 54323 of 55580.  I can not even go to any window or systems. When I turn computer on it starts out by saying Preparing Automatic Repair and will not let me do anything to it.  Then it goes to AUTOMATIC REPAIR ,THEN IT SAYS MY PC DID NOT START correctly and to restart the computer or go to advanced options.  I have tried them but have no disk to insert.  Can anyone help me? 

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IT_WinSec
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Hello @specialkids

 

Thank you for posting in the HP Support forum. Welcome !

 

Most probably the issue occured because the Windows Update failed to download/install correctly.

It may be due to some 3rd party inteference or just because of faulty/buggy update from Microsoft - happens occasionally.

 

In order to fix it, first check the basic hardware to rule our hardware issue and then use System Restore.

 

 

Perform some basic hardware checks

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

 

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

 

If there are no system checks/no quick tests, perform HDD and RAM check.

 

Let me know the test results. If the tests pass without issues, continue. If not, please, let me know

 

4. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.

The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.

 

Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:

>> http://support.hp.com/us-en/document/c01684768/

>> http://support.hp.com/us-en/document/c03327545#AbT5

 

 

Hope this helps. Let me know how it goes.

If/when you manage to boot to Windows desktop, please let me know - we are not ready

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
This video has been updated: https://youtu.be/-a-N_HfIZsoLearn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other hel...
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IT_WinSec
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Note that your 2 posts have been merged into one single thread to keep it all in one place

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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A4Apollo
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Hi! @specialkids, Thanks for stopping by HP forums!

 

I understand you are getting error C0000022 on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Did you manually download and install the windows update?

 

Please provide the operating system you are running on your PC to assist your better.
 
Try performing a system restore on your PC and then try running the windows update again.
 
Refer this article to know how to perform a system restore on your PC.
 
Most probably the issue occurred because the Windows Update failed to download/install correctly.
It may be due to some 3rd party interference or just because of faulty/buggy update from Microsoft - happens occasionally.
1. Please, shut down the computer using the power button
2. Power it on.
3. Keep tapping the F2 key on your PC system diagnostics screen would open.
3. Perform System Test >> Quick test.
 
Refer this article to know more information about system diagnostics. 

 

 

 

Let me know if this works!

Have a wonderful day ahead! 

A4Apollo
I am an HP Employee

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A4Apollo
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Hi! @specialkids,

 

“We haven't heard from you,


This Post is with reference to the thread you had recently created at your friendly neighborhood (HP Forums),


I would like to know if the resolution I had provided worked for you?


Please reply back in your public post as the private message board is not always monitored


If you have any other queries, feel free to reply back to the Mr.Robot,


And Thank You for being a Valuable Member of our HP Family.


If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 


Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,


Thank you for posting in the HP Support Forum.  


Have a great day!”

A4Apollo
I am an HP Employee

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