error code: 0xc0000098_Recovery

[Maes737]

hey gays

My Pavilion g7 laptop gifs me the error code: 0xc0000098, 'The  Boot Configuration Data file doesn't contain valid information for an operating system.

I haven't any recovery media and I cann't find where I can get it.

Has anyone an idea?

I had contacted Microsoft already but they say that I need to contact the manufacturer. After searching the hole website of HP and sending an email tho the wrong mailadress. I don't know what to do anymore!

Please, can somebody help me?

Already thank you,

Lucas

P.S.: my excuses for the bed English but I don't speak English very well.

[TEJ1602]

@Maes737, Welcome to HP Support Community!

Let's try to run an extensive system test from F2 and check if the hardware components on your PC are functioning correctly

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second.

When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are

shown on the screen.

6. If a component fails a test, write down the failure ID (24-digit code) so you have it

available when you contact HP Customer Support. The information is also available in

Test Logs on the main menu.

Refer this article to know more information about running system diagnostics on your PC. Click Here

If the test passes it an OS related issue. Please reach out to the HP Support in your region regarding the service options for your computer. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!