• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2022 09:18 PM - edited ‎02-23-2022 09:20 PM

HP Recommended
Product: HP EliteBook 8560p Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I've been trying to "irradicate" 3 unknown devices in Device Manager on my EliteBook 8560p, running windows10pro (64-bit).

I suspect one of these "unknown" might be eSata, as I have connected an eSata enclosure and wasn't recognized.

I also noticed in BIOS that AHCI wasn't implemented, but no sure if relevant to eSata issue.

Anyone could shed some light? Thanks.

Category:
2 REPLIES 2

‎02-23-2022 10:10 PM - edited ‎02-23-2022 10:13 PM

HP Recommended

If memory serves me correctly, AHCI needs to be enabled for the hot swap feature of eSATA. The driver is in the Intel driver section.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014

‎02-24-2022 07:05 AM

HP Recommended

Hi, @mantuuk 

 

If you post the hardware ID's for the unknown devices, I will see if I can find the drivers you need for them.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.