fingerprint driver for AES2501/AES2810 device on Elitebook 2530p running W8.1

[bourg3]

this is the message I get after installing W8.1 on my Elitebook 2530p and trying to use my fingerprint reader:

Your fingerprint reader has stopped working properly because a compatible driver isn't available for this version of Windows.

The model name of your fingerprint reader is AES2501/AES2810. This device is distributed by many different PC manufacturers.

To find out if an updated version of your fingerprint reader is available, contact your device or PC manufacturer.

Would anyone know which driver to use?

[ManjunathTech]

Hi

Open Device Manager
In the Device Manager menu, whichever way you got to it, find the driver that is missing (yellow question mark).

-Right click on that driver and go to “Properties”

-In the properties menu, click on the “Details” tab.

-In the details tab, click the dropdown and select “Device Id’s
When you have that sub menu opened up below, you should see a sentence containing a couple things you need.
-This is what it would look like for example:
-PCI\VEN_10DE&DEV_03D1&SUBSYS_14041565&REV_A2 (Might be a couple extra lines containing similar stuff, but the main things you need are the VEN and DEV

Request you to Copy it and provide the ID so that i can provide you the right link for the download.

[bourg3]

Hello Manjunath and thanks for the quick reply.

Unfortunately under the details tab there is no device ID's... I tried all names with ID but was not able to find anything approaching a driver ID with VEN and DEV.

Any other way?

[ManjunathTech]

Hi

Please try to install the software given below and check if this works.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-110523-1

[bourg3]

hello, 

I tried the same driver before (yesterday and today) and it always gives me the following error:

Installation ended prematuraly because of an error.

[ManjunathTech]

Hi

is there a error message could you let me know. Could you right click on the file and run it as Administrator and have it checked.

[bourg3]

ran it as admin but same message as before 

[ManjunathTech]

Hi

These are some of the steps which will help the windows installer to work without any error.

Method 1.

Check if the Windows installer service is started
1. Click start->type in services.msc and press enter-> check for windows installer->start the service if it’s stopped

2) If Windows Installer does not work correctly, open Problem Reports and Solutions to see if a solution is available.
Open Problem Reports and Solutions by clicking the Start button, clicking Control Panel, clicking  System and Maintenance, and then clicking Problem Reports and Solution

3) Unregister Windows Installer, and then reregister Windows Installer. To do this, follow these steps: 
             1. On the "Start" menu, click "Run:.
              2. In the "Open" box, type "msiexec /unreg", and then press ENTER. 
              3. On the "Start" menu, click "Run". 
              4. In the "Open" box, type "msiexec /regserver", and then press ENTER.

Method 2.

Since there are some non-system applications running I would recommend you to install it in the Clean Boot state and check.
Enable a Clean Start:  
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
     User Account Control permission.
     If you are prompted for an administrator password or for a confirmation, type the 
     password, Or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved. 
 
If the issue is resolved check which third party is causing the problem, referring the link given below: 
http://support.microsoft.com/kb/929135
 
8. Install the softwares now and check.

Reset the computer to start as usual

9. After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
10. If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK.  
11. When you are prompted to restart the computer, click Restart.

Method 3.

If the issue still exists provide us the event viewer logs.

Type eventvwr.msc /s in the address bar.
  List any events that are listed as "Error" in the main window when you go to "Windows Logs" and "Application." There are often a lot of them. Send us whichever ones you see listed for the last couple days. (Please also do for the logs in "System"). When you do, provide us the name of the "Source" and whatever is listed in the description box below the list of logs when you click on one.

For more information about event viewer refer to the articles below:
Open Event Viewer
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Hope this helps.

[bourg3]

when running a check it appears the driver or device only works under W XP and not under W8.1

is that possible?

[ManjunathTech · Accepted solution]

Hi

Could you try to run program in compatibility mode windows 8