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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-11-2017 01:17 PM

HP Recommended
Product: 15-r110dx

computer WAS operating fine.received notice to restart comouter to finish update. restarted computer, computer updated. after computer updated it was VERY SLOW. turned computer off and then restarted . computer started but would not let me start any apps. ran diagnostics and came up with error code GW6C62-7HN8L2-XD7V6K-60SX03 on hard drive short dst.

1 REPLY 1

‎05-11-2017 01:20 PM

HP Recommended

Hi,

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and need to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

BH
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