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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-28-2017 12:09 PM

HP Recommended
Product: hp pavillion
Operating System: Microsoft Windows 10 (64-bit)

hi, my puter wont start up. it goes blank after sign in. ran test and has dst hard drive failure. what can i do?

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‎05-29-2017 12:55 AM

HP Recommended
Thanks very much for input. Looks like i will have to spend the rent on a new one. Thks again.

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‎05-28-2017 01:41 PM

HP Recommended
The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.
 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number as listed on the Service Tag attached to bottom of laptop.
 

 

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‎05-29-2017 12:55 AM

HP Recommended
Thanks very much for input. Looks like i will have to spend the rent on a new one. Thks again.
Was this reply helpful? Yes No
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