cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
SUPERTONK
Level 1
7 3 1 0
Message 1 of 3
331
Flag Post

Solved!

hard drive

HP Recommended
hp pavillion
Microsoft Windows 10 (64-bit)

hi, my puter wont start up. it goes blank after sign in. ran test and has dst hard drive failure. what can i do?

0 Kudos
2 REPLIES 2
CherylG
Level 17
44,714 38,155 3,356 11,465
Message 2 of 3
Flag Post
HP Recommended
The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.
 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number as listed on the Service Tag attached to bottom of laptop.
 

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

0 Kudos
SUPERTONK
Author
Level 1
7 3 1 0
Message 3 of 3
Flag Post
HP Recommended
Thanks very much for input. Looks like i will have to spend the rent on a new one. Thks again.
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation