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‎01-28-2017 12:04 PM - last edited on ‎01-28-2017 11:37 PM by Retired

HP Recommended
Product: 15-j040us
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My Hp touchSmart 15-j949us; M#: E0K02UA;

 

Comes with windows 8.1 pro installed. This was 2 years ago. In 1915 I have upgrade to windows 10.

I have had problem with my fanmotor. After replacing the fanmotor, the machine will not start.

What must I do to get back to windows 10 after factory reset. I have not execute it yet.

 

I got an mesage that said:

 

www.hp.com/go/techcenter/startup

1 REPLY 1

‎01-28-2017 04:49 PM

HP Recommended

@Boyand

 

Hello;

Allow me to welcome you to the HP forums!

 

That message puts up  a screen from which select the correct language.  

 

Once you do that, it will present troubleshooting for the startup problem.

Good Luck



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