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01-28-2017 12:04 PM - last edited on 01-28-2017 11:37 PM by danny-r
My Hp touchSmart 15-j949us; M#: E0K02UA;
Comes with windows 8.1 pro installed. This was 2 years ago. In 1915 I have upgrade to windows 10.
I have had problem with my fanmotor. After replacing the fanmotor, the machine will not start.
What must I do to get back to windows 10 after factory reset. I have not execute it yet.
I got an mesage that said:
01-28-2017 04:49 PM
Allow me to welcome you to the HP forums!
That message puts up a screen from which select the correct language.
Once you do that, it will present troubleshooting for the startup problem.
***Please mark Accept As Solution if my post solved your problem***
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