• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
15-j040us
Microsoft Windows 10 (64-bit)

Hi,

 

My Hp touchSmart 15-j949us; M#: E0K02UA;

 

Comes with windows 8.1 pro installed. This was 2 years ago. In 1915 I have upgrade to windows 10.

I have had problem with my fanmotor. After replacing the fanmotor, the machine will not start.

What must I do to get back to windows 10 after factory reset. I have not execute it yet.

 

I got an mesage that said:

 

www.hp.com/go/techcenter/startup

1 REPLY 1
HP Recommended

@Boyand

 

Hello;

Allow me to welcome you to the HP forums!

 

That message puts up  a screen from which select the correct language.  

 

Once you do that, it will present troubleshooting for the startup problem.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.