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Top Student
Posts: 7
Member Since: ‎12-30-2016
Message 1 of 2 (106 Views)

harddisk problem with windows 10

[ Edited ]
Product Name: 15-j040us
Operating System: Microsoft Windows 10 (64-bit)



My Hp touchSmart 15-j949us; M#: E0K02UA;


Comes with windows 8.1 pro installed. This was 2 years ago. In 1915 I have upgrade to windows 10.

I have had problem with my fanmotor. After replacing the fanmotor, the machine will not start.

What must I do to get back to windows 10 after factory reset. I have not execute it yet.


I got an mesage that said:



0 Kudos
Posts: 12,708
Member Since: ‎08-09-2015
Message 2 of 2 (81 Views)

Re: harddisk problem with windows 10




Allow me to welcome you to the HP forums!


That message puts up  a screen from which select the correct language.  


Once you do that, it will present troubleshooting for the startup problem.

Good Luck

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