Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 7
Member Since: ‎12-30-2016
Message 1 of 2 (106 Views)

harddisk problem with windows 10

[ Edited ]
Product Name: 15-j040us
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

My Hp touchSmart 15-j949us; M#: E0K02UA;

 

Comes with windows 8.1 pro installed. This was 2 years ago. In 1915 I have upgrade to windows 10.

I have had problem with my fanmotor. After replacing the fanmotor, the machine will not start.

What must I do to get back to windows 10 after factory reset. I have not execute it yet.

 

I got an mesage that said:

 

www.hp.com/go/techcenter/startup

0 Kudos
Provost
Posts: 12,708
Member Since: ‎08-09-2015
Message 2 of 2 (81 Views)

Re: harddisk problem with windows 10

@Boyand

 

Hello;

Allow me to welcome you to the HP forums!

 

That message puts up  a screen from which select the correct language.  

 

Once you do that, it will present troubleshooting for the startup problem.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation