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Boyand Top Student
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harddisk problem with windows 10

15-j040us
Microsoft Windows 10 (64-bit)

Hi,

 

My Hp touchSmart 15-j949us; M#: E0K02UA;

 

Comes with windows 8.1 pro installed. This was 2 years ago. In 1915 I have upgrade to windows 10.

I have had problem with my fanmotor. After replacing the fanmotor, the machine will not start.

What must I do to get back to windows 10 after factory reset. I have not execute it yet.

 

I got an mesage that said:

 

www.hp.com/go/techcenter/startup

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Provost Provost
Provost
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harddisk problem with windows 10

@Boyand

 

Hello;

Allow me to welcome you to the HP forums!

 

That message puts up  a screen from which select the correct language.  

 

Once you do that, it will present troubleshooting for the startup problem.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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