hdmi not working after upgrade to windows 10

[mas95321]

MY HDMI port does not work after upgrade to windows 10. Seems to be the only problem I have. It would be nice if a driver was developed for it.

[wcc1]

My Envy14 hdmi port also not working after upgrade. Spent several hours today with Windows help specialist remote controlling my computre to try to fix the problem. HP, Microsoft, and AMD need to up their game ASAP. 

[contractsman]

I reverted back to Windows 8.1.  Will try the upgarde later in the year.  Its clearly a driver issue.

[funinagg]

wcc1, was anyone able to fix it for you? does hdmi work now? if yes then how was it done (driver? registry?)? thanks.

[wcc1]

Sorry, should have made that more clear. After all that still not working. Have a help date with a specialized tech Thursday (I guess today's was a rookie or just general tech?) maybe something will come of that but I doubt it.

[benvious]

I got the folowing response from AMD:

Your service request : SR #{ticketno:[8200650362]} has been reviewed and updated.

Response and Service Request History:

I understand that you have HP Envy 14 Notebook with AMD Mobility Radeon HD 5000 Series graphics card. You have upgraded ro windows and installed Catalyst 15.7.1 driver version. After then no HDMI screen detected.

Please be informed, the laptop manufacturer may customize the drivers to support the built-in display and the features and functions specific to the notebook.

AMD recommends that laptop drivers be obtained from the laptop manufacturer. KB article, GPU-28041 ​ helps explain why it may also be necessary to use the driver that is provided by the laptop manufacturer. However, AMD does offer generic laptop graphics drivers for compatible AMD Mobility Radeon™ HD Series products. AMD Mobility Radeon drivers can be found by visiting AMD’s driver hub.

I suggest you to install the driver version 15.7.1 which is recommended for windows 10 that released recently from the laptop manufacturer.

AMD recommends to perform driver installation always as clean installation. You must remove old driver completely from your system before you proceed with new driver installation.

You may also use 3rd party tool such as DDU/CCleaner to perform removal of old driver files remnant.

Please try the above steps and update us.

If you have further queries please do revert back. Thank you for contacting AMD Technical support.

In order to update this service request, please respond, leaving the service request reference intact.

[benvious]

AMD have a driver with that version here:

http://support.amd.com/en-us/kb-articles/Pages/AMDCatalyst15-7-1WINReleaseNotes.aspx 

Any luck with finding an HP version, anyone?

[Sanjeet]

I got fed up using VGA and I went and brought a chromecast for $60(new Zealand dollars) so guys I am up and running without cables with my Pavilion dv6, I  did have some issues with finding the chromecast, reset the cromecast and ended up doing a manual search and connecting that way, however you must use chrome as your browser to launch, if you want to go full screen load the beta version as well into your chrome browser and select from this menu, youtube is a breeze 🙂

[funinagg]

i dont think AMD releases laptop manufacturer specific driver.

i think there is only one driver. and usually it works for all laptop manufacturers.

this of course is a special case and that one driver disables hdmi pretty much.

regarding chromecast workaround, how is the quality? most of my files are 720p and some 1080p. can it handle all formats i.e. any decoding and transcoding issues/limitations?

[Sanjeet]

Hi funinagg, when casting this is in experimental mode when using full screen, I have not noted any issues with streaming, but the units are relativley cheap.