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‎03-27-2019 05:32 PM - last edited on ‎07-12-2024 07:43 AM by

HP Recommended
Product: HP Notebook - 15-bs013dx

My trackpad mouse is spazzing out. I think it needs repalced.  Laptop is just out of warranty.  The parts directory lists "cable, trackpad" "cable, trackpad button",  and one listing with the top cover that might include the pad. No pictures for those items, and no specific listing for the touchpad itself by any description that makes sense to me.    

I just need a part #.   If I have to pay someone just to get a part number, this laptop will be in 100o little pieces.   Tired of the corporate rip off.  the AI agent doesn't even understand a simple phrase like 'part number'.  

 

"HP COMMUNITY TEAM NOTE"

 

AndressaR_1-1716903062829.pngThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

 

 

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1 REPLY 1

‎03-27-2019 05:41 PM

HP Recommended

Hi

https://support.hp.com/us-en/product/hp-15-bs000-laptop-pc/15551412/model/17850885/manuals

http://h10032.www1.hp.com/ctg/Manual/c05493257      Page 17

 

 
http://partsurfer.hp.com/Search.aspx?searchText=1TJ81UA
 
If in doubt please ask.
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