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Ron14
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Message 1 of 3
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how do i revert to windows 8 from windows 10 on my laptop?

HP Recommended
Envy dv7
Microsoft Windows 10 (64-bit)

I "upgraded" to Windows 10 from Windows 8, and now all I get is the blue circle perpetually circling. I want to revert to Windows 8. How do I do this?

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WAWood
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Message 2 of 3
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HP Recommended

@Ron14

 

Hello;

Allow me to welcome you to the HP forums!

 

If by "revert" you mean go back to Win8 with all your data and settings intact, unfortunately, you can't do that.

 

The Win10 Upgrade is know to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

To actually restore your PC to its original condition, you need something known as HP Recovery Media.


HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

 

Before you use the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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mdklassen
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HP Recommended

 

There are many models of the "Envy DV8".

 

See: http://support.hp.com/ca-en/drivers/selfservice/HP-ENVY-dv7-Notebook-PC-series/5296050/model/5318940

 

For this model, scroll-down to:

 

USB-Windows 8 64-bit Recovery Kit

System Recovery Kit for Consumer Desktop

Order Media

 

 

From HP, you can purchase a copy of the original Windows 8 for the above computer -- mostly for the cost of shipping it to you.

 

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