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08-11-2016 04:36 PM
I do not need or want the HP Password Manager, yet every time I open a site with FireFox a popout window says I have to get the FireFox password addon in order to use the HP Password Manager. I don't want either one. How to I turn the stupid thing off?
08-13-2016 12:32 AM - edited 08-13-2016 01:06 AM
Thank you for posting in the HP Support forum.
I understand you would like to remove HP Password Manager.
It is part of of software collection known as HP Client Security.
HP Client Security is free set of applications and comes preinstalled on HP business class notebooks like yours. It provides extra security features.
If you do not want to use it, it's recommended that you open HP Client Security
and review the password manager options
or open Firefox addons section [about:addons] -> Extensions and see if you can disable it from there.
If the above does not help, you may consider uninstalling HP Client security. It is useful software but is not mandatory to use.
There are certain things you SHOULD do before uninstalling HP Client Security.
HP Client Security often comes in combination with HP Drive Encryption software.
If your disk is currently encrypted by this software, you should first open HP Client Security -> click on Drive Security and follow the on-screen instructions to DECRYPT the HDD. Note that this is generally slow process and may take several hours or more depending your the amount of your HDD and your PC specifications.
You may also check if you have preboot authentication enabled. Open the HP Client Security home page -> click on the wheel Settings button -> Security Features and check there is no tick next to Power-On Authentication
With regards to HP Client Security and HP Drive Encryption, here are some screenshots with regards to these suggestions >>
Finally, please restart your computer (restart, not shutdown + start again)
Eventually, attempt to uninstall HP Client Security using the standard method from Control Panel >> Programs and features
You will need to uninstall all extra security programs, as well such as Password Manager, Drive Encryption , etc....
Please, let me know how it goes. Provide feedback / let me know how it goes or if you face issues.
*** I work for HP *** I express personal opinion only *** HP Expert volunteer since 2013
08-14-2016 09:59 AM
Thanks for the response. I had previously seen the suggestion in the forum to do what you are now suggesting. I got the same screen with the "1" in the yellow triangle in the upper right corner of "Password Manager". Unfortunately, left or right-clicking the box did not give any options for Password Manager, nor any options anywhere else on the page. Fortunately, somewhere else I saw a suggestion about renaming the primary program of Client Security and that has accomplished my purpose. Now if I can just keep HP from reversing that action with one of their automatic updates.
I do not understand why HP would not provide a readily accessible option to run off specific features of their add-on software.
07-14-2017 06:24 AM
I tried to follow your advise - to open HP Client Security and review the password manager options. But HP Client Security was not installed on my computer and it now started to ask me questions to install itself. Why install a software just to turn off the bubble? Isn't there a simple registry setting I can change just to kill the bubble? I would recommend to add a checkbox in the bubble "Don't ask this again".
11-02-2017 03:01 AM
I keep killing that annoying bubble 10-20 times every day. Does HP understand that this is a good reason for me to avoid buying HP computers and to recommend my friends to do the same? And do they understand that fixing this may do the opposite - showing that HP is a company that cares about problems that they cause their usera and are eager to fix them? Everybody can make mistakes, but you are judged by how you handle them.