how to fix serial number not found error

[colinzim]

Hi,

I need the pcid number for a G62 Notebook so I can program in bios.

Info is missing from board and case.

Message on Boot:

System Board OOA Product Information Not Valid
Configuration
For help go to HP.com/go/techcenter/startup

[AttackofZaq]

Hello colinzim.  You will need to contact HP Customer Support or take the notebook to an HP Authorized Repair Center to get rid of this error.  Contact them at 1-800-474-6836 if you're in the US/Canada.  Go to HP's support site if you need contact information for another region.

[colinzim]

I don't need to be "robbed" I just need the missing number 🙂

[colinzim]

Thanks for the help.

Been on hold listening to commercials for close to 2hrs.

Opened another phone line and 2 lines getting commercials for hp.

[ndecamps78]

como borrar los erores de mi computadora esta despacio  gracia nd

[eric35673]

Why,if the computer is yours out of warranty, and not really an HP problem any more. I have been repairing and rebuilding laptops many years. This HP g7-1019wm is the only one to have such nonsense in mother board. I'm sure it's just bing able to access those "missing" lines in the bios. Most others I've replaced just have to be done on 1st boot and everything is fine.I've talked to several HP partners and they didn't have a clue. Even when I offered to pay. Can't some help?

[fanta88]

On inital start up I get an error about serial number not found, then BIOS detects hardware (HDD, RAM).

[SuperMario1]

Hello fanta88. I understand you are witness an error declaring a serial number isn't present. To assist you better, I do require the computer model number and the operating system of the computer.

For information on locating the model number, please reference this website: http://support.hp.com/us-en/document/c00033108

For information on locating the operating system, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system

In the meantime, I would like to test the computer hardware, to identify if it is causing the issue. Here is some documentation on how to test the hardware without booting into Windows:

Windows 8: http://support.hp.com/us-en/document/c03467259

Windows 7 and Vista: http://support.hp.com/us-en/document/c01443317

Please respond when you complete the hardware diagnostic. Please provide your results, and the information I requested at the beginning of my post. I look forward to your response.

Mario

[fanta88]

 

[fanta88]