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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
hp pavillion laptop
Microsoft Windows 8.1 (64-bit)
I want technical support through phone assistance but they asked for pass code and i don't know about pass code.
3 REPLIES 3
HP Recommended

Greetings @ dhaarathakkar,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are looking to get a passcode and technical support. 

Not to worry, I will be glad to help.

May I know the issue you are facing?

When are you prompted for the passcode?

May I know the product number of your computer? Click here. Please do not share the serial number of your computer. 

If you could elaborate or explain the issue you are facing, I will be glad to assist you. 

 

To contact our phone support please visit www.hp.com/contacthp

 

Keep me posted. 

Chimney_83
I am an HP Employee

HP Recommended
I m facing problem for turning off the laptop so I have called in hp customer support and they asked for the pass code. Therefore I want pass code. My product is i5 notebook
HP Recommended

Thanks for the reply, none of our phone support representatives require a passcode. If your computer is not shutting down. Please run the power troubleshooter available in the control panel and let me know how it goes. Make sure the BIOS and chipset drivers are updated on your computer for which you can run HP Support Assistant. Click here. i5 is a processor and not the model of the computer. 

For assistance in finding the model number of your computer, please refer to this HP Article. Please do not share the serial number of your computer. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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