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sheilacoco
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Message 1 of 2
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how to reset pc when window will not open

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all-in-one
Microsoft Windows 10 (64-bit)

hai..

i need help from you all. My problem is, my pc is cannot open the window. just display HP logo only. So now i want to reset my pc, but the problem is that pc no have account. I need to create account first before i reset that pc, but my window cannot open.

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CherylG
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Try the process here:

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/How-to-change-Admin-email-addres...

**Click Accept as Solution on a Reply that solves your issue**
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