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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-26-2013 11:42 AM - edited ‎08-26-2013 11:47 AM

HP Recommended

I recently bought a computer from an individual and the computer was working fine except when the computer comes up it says product information not valid -- the following product information programmed into the system board is missing or invalid. Product - name, serial number, number, family and system board CT number - please visit: www:hp.com/go/techcenter/startup.

 

So I upgraded from Win 7 home to Win 7 ultimate and now I am missing wifi drivers to connect to the internet.  The Ethernet drivers do not seem to be working either. I tried system recovery but that could not find Bios info. Also I do not have backup disc.

 

I got a disc Driver Pack Solutions but am unable to get it to open, it is a torrent file, how can I open it, to see if it will work or is there anyway I can get a cd/dvd that has these drivers so I can reload on the computer, once I can connect to the internet I'm sure I will figure out the rest.

6 REPLIES 6

‎08-26-2013 01:05 PM

HP Recommended

Hi,

 

HP 2000 is a series of many models, and your product is invalid therefore finding the right model could be a problem. Anyway, please try Windows 7 upfates first. If not succesful please check the Hardware Id then post back. The following link shows you how to get the hardware id:

 

        http://www.wikihow.com/Find-Hardware-ID

 

Regards.

BH
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‎08-26-2013 02:55 PM

HP Recommended

Windows 7 repair did not work.  In the device manager the only drivers that are not working are these.  I cannot get on the internet with the computer so I will need a dvd or cd to install the drivers.

 

The Ethernet Controller hardware id's are:

 

PCI\VEN_10EC&DEV_8136&SUBSYS_3676103C&REV_05

PCI\VEN_10EC&DEV_8136&SUBSYS_3676103C

PCI\VEN_10EC&DEV_8136&CC_020000

PCI\VEN_10EC&DEV_8136&CC_0200

 

The Network Controller hardware id's are:

 

PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01

PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C

PCI\VEN_10EC&DEV_8176&CC_028000

PCI\VEN_10EC&DEV_8176&CC_0280

 

The PCI Device hardware id's are:

 

PCI\VEN_10EC&DEV_5209&SUBSYS_3676103C&REV_01

PCI\VEN_10EC&DEV_5209&SUBSYS_3676103C

PCI\VEN_10EC&DEV_5209&CC_FF000

PCI\VEN_10EC&DEV_5209&CC_FF00

 

Thanks for your help.

 

 

 

 

 

 

‎08-26-2013 06:16 PM

HP Recommended

Hi,

1. Realtek Local Area Network (LAN) Driver
   http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52421.exe

2. Realtek RTL8188CE 802.11b/g/n Wireless
  http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52212.exe

3. Could be Realtek Card Reader Driver
   http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52186.exe

Good luck.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎08-26-2013 06:20 PM

HP Recommended
Thanks found those and got repaired still have product not found errors at startup

‎08-27-2013 02:55 AM - edited ‎08-27-2013 02:56 AM

HP Recommended
@blondena4 wrote:
Thanks found those and got repaired still have product not found errors at startup

Hi,

 

You need to contact HP to fix this because we (you and us) don't know the source of your machine (the old owner may know). There is an HPOffice near you:

 

http://welcome.hp.com/country/w1/en/contact_us.html

In the US:

http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




‎04-19-2014 07:00 AM

HP Recommended
@blondena4 wrote:

I recently bought a computer from an individual and the computer was working fine except when the computer comes up it says product information not valid -- the following product information programmed into the system board is missing or invalid. Product - name, serial number, number, family and system board CT number - please visit: www:hp.com/go/techcenter/startup.

 

So I upgraded from Win 7 home to Win 7 ultimate and now I am missing wifi drivers to connect to the internet.  The Ethernet drivers do not seem to be working either. I tried system recovery but that could not find Bios info. Also I do not have backup disc.

 

I got a disc Driver Pack Solutions but am unable to get it to open, it is a torrent file, how can I open it, to see if it will work or is there anyway I can get a cd/dvd that has these drivers so I can reload on the computer, once I can connect to the internet I'm sure I will figure out the rest.

@blondena4 wrote:

I recently bought a computer from an individual and the computer was working fine except when the computer comes up it says product information not valid -- the following product information programmed into the system board is missing or invalid. Product - name, serial number, number, family and system board CT number - please visit: www:hp.com/go/techcenter/startup.

 

So I upgraded from Win 7 home to Win 7 ultimate and now I am missing wifi drivers to connect to the internet.  The Ethernet drivers do not seem to be working either. I tried system recovery but that could not find Bios info. Also I do not have backup disc.

 

I got a disc Driver Pack Solutions but am unable to get it to open, it is a torrent file, how can I open it, to see if it will work or is there anyway I can get a cd/dvd that has these drivers so I can reload on the computer, once I can connect to the internet I'm sure I will figure out the rest.

@blondena4 wrote:

I recently bought a computer from an individual and the computer was working fine except when the computer comes up it says product information not valid -- the following product information programmed into the system board is missing or invalid. Product - name, serial number, number, family and system board CT number - please visit: www:hp.com/go/techcenter/startup.

 

So I upgraded from Win 7 home to Win 7 ultimate and now I am missing wifi drivers to connect to the internet.  The Ethernet drivers do not seem to be working either. I tried system recovery but that could not find Bios info. Also I do not have backup disc.

 

I got a disc Driver Pack Solutions but am unable to get it to open, it is a torrent file, how can I open it, to see if it will work or is there anyway I can get a cd/dvd that has these drivers so I can reload on the computer, once I can connect to the internet I'm sure I will figure out the rest.

@blondena4 wrote:

I recently bought a computer from an individual and the computer was working fine except when the computer comes up it says product information not valid -- the following product information programmed into the system board is missing or invalid. Product - name, serial number, number, family and system board CT number - please visit: www:hp.com/go/techcenter/startup.

 

So I upgraded from Win 7 home to Win 7 ultimate and now I am missing wifi drivers to connect to the internet.  The Ethernet drivers do not seem to be working either. I tried system recovery but that could not find Bios info. Also I do not have backup disc.

 

I got a disc Driver Pack Solutions but am unable to get it to open, it is a torrent file, how can I open it, to see if it will work or is there anyway I can get a cd/dvd that has these drivers so I can reload on the computer, once I can connect to the internet I'm sure I will figure out the rest.





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