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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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HP 15-r021ne Notebook PC
Microsoft Windows 10 (64-bit)

Firstly I used windows 8.1 and "hp CDDVDW SU-208FB" drive device works well. but after installing windows 10 I can't write DVD/CD disks but it reads disks how can I fix it? P.S. When formatting as a flash it is running and at the end of formatting gives a screen error with "OS can't format disk". Thank yo for your answer!

6 REPLIES 6
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> after installing windows 10 I can't write DVD/CD disks but it reads disks how can I fix it?

 

What software are you using to select files to be written to a "blank" DVD-recordable disk?

 

What error-messages, and when, do you get when you try?

 

See:  www.AShampoo.com for free (Version 16) CD/DVD burning software.  Works for me!

 

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For the first question: what software: I am not using any software always use system write/read software I mean when you get recordable disk into disk recorder system asks you how to use this disk I choose as flash then you get two message format as disk or multimedia unless I forget;
For the second question : error message: disk can not be formatted by OS - I translate it into english - my OS is russian
I think this is maybe with trouble driver? Because when I used windows 8.1 there was no problem with recording, but after getting windows 10 I get stocked with this problem(
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It doesnt work I tried, but ashampoo burning software writes and finishes with success but when I get disk into recorder it says that there is nothing in it (requires format or like CD/DVD record)?

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> It doesn't work; I tried, but Ashampoo Burning software writes and finishes with success,

> but when I get disk into recorder, it says that there is nothing in it.

 

Did you select the software's "verify" option, to immediately read back what it wrote?

 

If you take a close look at a "burned" CD/DVD, you should see a visual change in the area that has been written.

So, write about 2 GB onto a 4.7 GB DVD disk, or about 350 MB onto a 700 MB CD-recordable disk, and take a look.

 

If you cannot see any difference, then the laser inside the device has failed -- it is not "burning" the surface.

 

Replace the unit.

 

 

Earlier:

 

>  at the end of formatting, gives a screen error with "OS can't format disk".

 

Replace the unit -- though it tried to write, when it is "verifying" the completion of the formatting, there was nothing written.

 

 

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I think it is not unit fail because I have almost not used this unit, then I changed OS to 8.1 burning works well, but in windows 10 doesnt work, I tried to find driver but I cant understand maybe it is chipset error? I like windows 10 , I am fed of 8.1 so do you get such kind of problem?
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The next suggestion would be to try a different CD/DVD writer -- easy to swap-out/swap-in for a desktop, but sometimes much more difficult with a notebook computer.  Can you try this? 

 

It may be possible to remove the device, and connect it to a desktop computer, and then try to burn a disk.

 

Or, what do you see when you burn a half-full disk, and then look at the media?

If you cannot see any difference, then you have a "hardware" problem -- the laser is not "burning" (which takes more electrical energy than when "reading") correctly.

 

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