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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-17-2013 09:57 AM

HP Recommended

MY HP laptop has a problem.  The DVD reader/writer has stopped working.

 

hp DVD A  DS8A8SH SATA CdRom Device

 

A code 19 error regarding a registery error.

 

I have use CCleaner for the registry error and have reinstalled the driver, but neither has fixed the problem.

 

Can someone help please?

 

thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2013 10:32 AM - edited ‎11-17-2013 10:33 AM

HP Recommended

Hi,

 

Try following the procedure under the sub-heading 'Manually fix corrupted registry entries' on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

View solution in original post

1 REPLY 1

‎11-17-2013 10:32 AM - edited ‎11-17-2013 10:33 AM

HP Recommended

Hi,

 

Try following the procedure under the sub-heading 'Manually fix corrupted registry entries' on the link below to remove the Upper and Lower filters and see if this helps the issue.

 

http://support.microsoft.com/kb/982116

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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