hp Envy keyboard typing y6 not the letter y

[RonMC21]

I have an HP Envy 15.  Approx 2 years old.  Works great untill recently.   All of sudden, when typing y, t or the number 5 I get the follwoing.   t5  y6  t5  y6  >  No spill or drop involoved.    I tried the following.

External keyboard, On screen keyboard to clear out he cap lock.   Uninstalled and re installed the keyboard a few times. 

Should I Go back to factory settings, or is it falure of the keyboard, and nothing I can do?

Thank you.

[Sparkles1]

Hi RonMC21,

Welcome to the HP Forums!

I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your Envy 15 had been working great, until recently. Now you are having a difficulty with the keyboard.

Has there been any recent changes to your system?

Have you tried running The HP Support Assistant to aid with updates and issues.

Have you tried the Windows troubleshooter?

Have you done all you Windows updates.

Have you looked for a bios update for your notebook?

If you would like further assistance, would you please provide the exact model of Envy 15 you have and the Operating System you are running.  How Do I Find My Model Number or Product Number.

[RonMC21]

Thank you for offering to Help.

 I just hung up with Nortons, Updated Remote all Virus protection.  They looked briefly and said probable Hardware issue.   I have typed my answer to your questions.  In order. 

Has there been any recent changes to your system?  No Just Normal Updates.   The ony unusual thing that happened I was trying to lighten the screen using the Top row of buttons,  I may have hit the shift Key.

Have you tried running The HP Support Assistant to aid with updates and issues.  Yes.   I just did, and updted all. 

Have you tried the Windows troubleshooter?  Yes.  It claimed to See a problem, But no other information.

Have you done all you Windows updates.  Yes.  Except the Optional Updates all done as of this Date.   One was done a few days before. I had the problem.

Have you looked for a bios update for your notebook?     I just tried but the Computer I have was not listed.  

HP envy Notebook 15 ASP 60ua#ABA  Serial number  [edited by Moderator]

If you would like further assistance, would you please provide the exact model of Envy 15 you have and the Operating System you are running.  How Do I Find My Model Number or Product Number.

Thanks Again  Ronald

[Sparkles1]

Hi Ronald,

Thank you for your reply.

Yes there is a Bios update, the current version is nF.0C, 3.99M. HP ENVY 15-3040nr Notebook PC Drivers.

Here is a link to Update the BIOS.  I suggest contacting HP to do a bios update, as it does have the potential to cause issues if something fails. 

I would also do this to look for and try to repair any corrupted files.

1. In the run  bar type Command Prompt

2. Right click on the Command prompt and choose run as administrator

3. type sfc /scannow and press enter

I would also run check disk.

1. Click start and then click computer

2. Right click on the C drive and choose properties

3. Select the tools tab

4. Click on check now.

5. Click start.

If you like you can set a schedule to do this on an regular basis.

Here is a link to Notebook Keyboard Troubleshooting (Windows 7)

If you connect an external keyboard does it respond the same way? If it does  then it is not the  keyboard itself?

If after doing the update and following the troubleshooting document the issues is unresolved, and the external keyboard responded the same way, I would do a recovery.

Are you running Windows 7 or 8:?

Please let me know the outcome.

[george-p]

Hi @RonMC21 ,

Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in  your Post. From our Rules of Participation:

Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.

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Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.

Thank you
George

[RonMC21]

OK thanks

[RonMC21]

I tried all of your suggestions expect the Bios Update.   No issues found on all scans. 

I had connected an external keyboard, and could not recreate the issue, it worked fine.   

I am thinking it is a damaged Keyboard.   If you think the Bios Update will help, I can attempt, it but it seems unrelated to me.

I would not mind a system restore as I have all backed up on the computer, I mainly use cloud storage.

If you have any other suggestions, it would be appricatied.    Thank you

Ron

[Sparkles1]

Hi RomMC21,

Thank you for your reply.

If you connected an external keyboard and it is working fine, it does point to it being hardware. Here is a troubleshooting document that may also help confirm it is hardware. Notebook Keyboard Troubleshooting (Windows 😎

If you have confirmed it is hardware , I suggest contacting HP for further assistance.

Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.

You stated you would like to try a system restore, here is a link to assist you with that. Using Microsoft System Restore (Windows 😎.

If a restore did not help, you can try doing a recovery back to factory. Performing an HP System Recovery (Windows 😎

Please let me know the results.

[RonMC21]

I ended up taking it to replace the Keyboard, External worked fine.   Thank you for trying