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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-20-2011 06:55 AM

HP Recommended

 

 

No internet access while connecting modem  through usb ports.  

 

The following devices are also missing: Mass storage controller, PCI simple communication controller, and other unknown device.

 

Problem started after I had installed a programme and used it for sometime.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2011 08:04 AM

HP Recommended

Hi:

 

The mass storage controller is your card reader.

 

Here is the driver for that.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Please click on your other missing devices in the device manager. Then click on the details tab. In the Properties drop down list, select the second item (Hardware ID's). Post the top string of characters you see. Those will let me know what model device is missing and I can send you the link to the drivers.

 

Paul

 

View solution in original post

5 REPLIES 5

‎10-20-2011 08:04 AM

HP Recommended

Hi:

 

The mass storage controller is your card reader.

 

Here is the driver for that.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Please click on your other missing devices in the device manager. Then click on the details tab. In the Properties drop down list, select the second item (Hardware ID's). Post the top string of characters you see. Those will let me know what model device is missing and I can send you the link to the drivers.

 

Paul

 

‎10-21-2011 10:29 AM

HP Recommended

PCI\VEN_104C&DEV_803D&SUBSYS_30AA103C&REV_00

 

PCI\VEN_104C&DEV_803D&SUBSYS_30AA103C&REV_00

PCI\VEN_104C&DEV_803D&SUBSYS_30AA103

CPCI\VEN_104C&DEV_803D&CC_078000

PCI\VEN_104C&DEV_803D&CC_0780

 

The above is all I got in the Hardware Id with the bolted one being the first.Thanks.

 

 

‎10-21-2011 10:41 AM

HP Recommended

ACPI\HPQ0006

 

 

ACPI\HPQ0006

*HPQ0006

 

HI,

 

The second missing driver has the above as the hardware Id. The bolted one is the first.

 

Mukoya

‎10-21-2011 11:01 AM

HP Recommended
@Mukoya wrote:

ACPI\HPQ0006

 

 

ACPI\HPQ0006

*HPQ0006

 

HI,

 

The second missing driver has the above as the hardware Id. The bolted one is the first.

 

Mukoya


Look professor!

 

The first two missing drivers are now fixed. The last one "unknown device" which I send you the last hardware Id is still missing. That is great. I need now to test the internet now!

 

Thanks again.

 

Mukoya 

‎10-21-2011 03:13 PM - edited ‎10-24-2011 12:54 PM

HP Recommended

Hi:

 

That should be the Quick Launch Buttons driver:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

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