hp envy dv6-7262er

[AlexIll22]

hellow everybody. First of all,  sorry for my poor english. And now my problem. My hp envy dv6-7262er notebook was working OK. After closing the cover and puting it  ON next time, I saw blank screen and CapsLock was blinking twice.Serial is [Personal Information Removed]. As I understand the problem is with BIOS, but I can not find bios recovery flash........Please help me.

[WAWood]

@AlexIll22

Hello;

Allow me to welcome you to the HP forums!

Sorry, but we are not HP Tech Support; instead, this is just a community self-help forum staffed by vounteers. We have no way of diagnosing or repairing your PC from here. All we can do is provide links to troubleshooting steps that HP has written, and links to HP drivers.

Here are some troubleshooting steps you can try to recover the BIOS:  http://support.hp.com/us-en/document/c02693833

If those links don't diagnose or fix the problem,
your only recourse is to take the PC into an HP Service Center and have them look at it.

Here is a link with information on HP Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

If this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck