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firelighters
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hp folio 9470m

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hp folio 9470m
Microsoft Windows 7 (64-bit)

I bought my laptop in 2013 and I want to upgrade my windows to windows 8 i have OS dvd windows 8 but it cant be installed it came out with errors such as these. How do I install windows 8?

 

 

 

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IT_WinSec
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Hello,

 

Welcome to the HP Support forum.

 

Generally speaking you can perform an in-place upgrade - from Windows 7 to Windows 8 but it needs to be the same edition (e.g. Windows 7 Pro to Windows 8 Pro). Actually Windows 7 Home edition can upgrade to pure WIndows 8 and all others can upgrade to Windows 8 Pro. Enterprise editions cannot perform any kind of upgrades - just plain installations. Also, note that that must the same edition with regards to 32 or 64 bit Windows.

 

 

It seems you have done it right - upgrade installation starts with inserting the installation media and running the Setup.exe  but there seems to be some other problem with the media and the applications cannot start.

 

Another way to install Windows is by performing clean installation - this starts it over from a clean point and usually erases the data from the disk (or makes a dual boot - both Windows 7 and Windows 😎

 

 

What kind of Windows 8 disk is this ?  Do you have a proper license for it ?

If this disc is not working properly (seems to be) and if you have a full license (FPP), you can download the Windows 8.1 ISO image directly from Microsoft web site for free >> here >> https://www.microsoft.com/en-gb/software-download/windows8ISO

 

If you need assistance on how to write or burn the ISO image, let me know and I will post instructions.

 

 

Here are detailed instructions about performing installation of MS Windows 8 (both in-place upgrade or clean installation):

>> http://www.gigabyte.com/WebPage/104/step-upgrade.html

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firelighters
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Hi yesterday I spoke to a HP personnel and they tried to help me upgrade windows 7 to 8 but to no avail so they are going to ship a new OS windows 8 cd to me.
Can I upgrade to windows 8.1 through that link you provided after my laptop becomes windows 8?
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firelighters
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And the CD I used to upgrade to windows 8 actually came with my laptop purchase. It's brand new too
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@firelighters wrote:
Hi yesterday I spoke to a HP personnel and they tried to help me upgrade windows 7 to 8 but to no avail so they are going to ship a new OS windows 8 cd to me.
Can I upgrade to windows 8.1 through that link you provided after my laptop becomes windows 8?

It's great they will send you a new disc.

If it will be pure Windows 8 (no 8.1), you can and should follow these instructions for the upgrade to 8.1  >  http://support.hp.com/rs-en/document/c03847367

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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