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twinkletoes122
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Message 1 of 2
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hp latop problem

HP Recommended
hp laptop
Microsoft Windows 10 (64-bit)
I punched my laptop the screen already was loose but i punched my keybord and my laptop turnd of and restarted it and it loaded it had the hp loading but when it had to go to windows log in the screen was gray and
That was it it
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iomare
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HP Recommended

Hi,

Try performing hardware diagnostics at the boot of sytem. Perform a complete system test. Here is link to HP support page which deals with this:

https://support.hp.com/rs-en/document/c03467259

 

You can also try reseating RAM and hard drive and see if helps,

 

Let me know,

David

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