although i can see the blutooth icon in the tray but i cannot send or receive files. my phone doesnt detect my laptop and vice versa. have reinstalled the motorola ralink bluetooth driver , also enabled bluetooth support in the services section but no luck. help needed. model - hp pavilion dv6- 6154tx (windows 7- 64 bit)
I understand that you are experiencing Bluetooth issues between your computer and phone. I will do my best to assist you! To troubleshoot the issue, please try all of the steps and solutions in this HP document: Fixing Bluetooth Problems
There are a few solutions that can definitely resolve the issue. Please try all of the applicable steps and let me know the results. Thanks again for posting on the HP Forums. Have a great day!
sorry it didnt solve the issues. i am sending pics of my device manager.Please see the 'bluetooth devices ' and 'network adapter' sections. With the latest bluetooth driver installed from the site, the device mgr looks like this.Having the bluetooth driver uninstalled and letting windows detect and install itself,it shows something like this(with 'bluetooth radios' and new additions in the 'network adapter' section
when the bluetooth used to function properly the device manager used to show microsoft bluetooth enumerator along with the bluetooth device name i.e ralink motorola bluetooth ,but now upon installing the motorola/ralink bluetooth driver it doesnot show up
I renamed the file 'bth.inf' to 'bth.bak', when i did so i got an alert that the file may not remain in an usable format. However i went ahead. When i went to update the driver of 'Generic Bluetooth Adapter' under the section of bluetooth radios, it could not locate the driver from the folder in which i had downloaded and kept the driver of Ralink Bluetooth.
Thank you for the response! I continued to do research on this issue.
If every step did not help so far, then this is either a hardware issue or an extreme software issue. If you are interested in troubleshooting further, I would perform a System Recovery to reinstall Windows. This will rule out which of the above options are to blame.