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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-04-2013 04:36 PM

HP Recommended

Sorry, I guess I spoke too soon.   After getting home and waking up my computer (and snapping back the monitor bevel in place), it seems to be working again!! Yea!

‎09-14-2013 12:22 PM

HP Recommended

My hp pavillion dv7 microphone is not working and I have not been able to use my skype since then.

Maybe it blew out ? as I heard a very screetchy sound when I booted the machine and it hAS NOT WORKED SINCE THEN.

‎09-14-2013 05:22 PM

HP Recommended

Thanks a lot! That fixed both my web cam and mic.

Calling HP support was just a waste of time. Hope they read your post and give proper advice to people calling them from now on.

‎01-22-2014 07:52 AM

HP Recommended

My webcam is not working. How do I activate it?

‎02-02-2014 06:05 PM

HP Recommended

Thanks so much everyone for trying to help us get this fixed.

Taking apart the cover did fix both the mic and the webcam. I tried all the software changes, updated the drivers and followed the threads and to believe that it was a physical failure.

One thing I wanted to add was that when I first got the laptop I noticed that there was a pinging sound whenever the screen moved. I now realize this was due to the wedcam and mic disconnecting and reconnecting.

‎07-10-2014 08:37 PM

HP Recommended

hi,

 My internal mircophone stopped working. day beofre i had some windows updates and today before i switched on my laptop i cleaned all air vents with air duster. was working fine day before. as now i tried everything including hardware reinstall and resting sound set. please help!

 

Kind Regards,

Umair

‎07-10-2014 08:42 PM

HP Recommended

sorry in mail i diidnt mention my laptop details. serial number CNF011CFM8 

product WC159EZ#ABU

Model: dv7-3111ea

 

microsoft x15-53758 

 

 

Regards

Umair

‎07-11-2014 01:19 AM

HP Recommended

Did you check the connector of the internal microphone inside the casing?  The microphone or webcam becoming disconnected seems to be a common problem with this laptop.  See YouTube and this thread for instructions.

 

I hope that this will solve your problem.

 

‎07-11-2014 06:03 PM

HP Recommended

Hi,

 

thanks for your concern. sorry cant find any attachement thread of youtube in your reply. can you attach again please. thu i searched on youtube is it disassembly/ removing of upper cover?  thanks

 

Regards,

Umair

‎07-11-2014 06:08 PM

HP Recommended

Probably not the best video, but this one kind of shows you how.  Plus, you can just read this thread and there are written instructions.

https://www.youtube.com/watch?v=RKGz4lvYnhc

 

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