-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- kernel-power 142 & 41 Random shutdown

Create an account on the HP Community to personalize your profile and ask a question

05-27-2014 01:20 PM - edited 05-27-2014 02:22 PM
Having issues with my Pavilion g7-2247us shutting down randomly. it powers back up but within the hour it powers off again. Ive reset the power options but no change. any suggestions would be appreciated.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/27/2014 3:00:34 PM
Event ID: 142
Task Category: (173)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: HP_PC
Description:
The system has rebooted without cleanly shutting down first. This error is caused because the system stopped responding and the hardware watchdog triggered a system reset.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>142</EventID>
<Version>0</Version>
<Level>1</Level>
<Task>173</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-05-27T19:00:34.457755800Z" />
<EventRecordID>24403</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP_PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ResetReasonMask">0</Data>
</EventData>
</Event>
and
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/27/2014 3:00:34 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: HP_PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-05-27T19:00:34.426504300Z" />
<EventRecordID>24402</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP_PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
05-28-2014
10:52 PM
- last edited on
03-06-2017
05:41 PM
by
OscarFuentes
Hi origlio,
It could be some dust or other factor causing overheating, and then the shutdown soon afterwards. Please follow as many steps as you can in the link below
Troubleshooting an Overheating and Auto Shutdown Issue
*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***
