cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
jman420
New member
1 0 0 0
Message 1 of 2
127
Flag Post

laptop can with preinstalled user

HP Recommended
stteam notebook model 11-yo12n
Microsoft Windows 10 (32-bit)
Got a laptop fresh out of the box. But when I turned it on there was a user named mila already set up. Now I can't use the laptop. Plz help!!!
0 Kudos
1 REPLY 1
visruth
Level 15
13,019 12,958 1,699 3,964
Message 2 of 2
Flag Post
HP Recommended
Hi,


It should not have happened in a brand new notebook.

Have you contacted HP reseller directly to sort out this issue?

You can ask for a new unit citing this reason.


Regards

Visruth
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation