laptop freezes on startup

[rohin786]

hi, i m having hp pavillion dv5-1110em laptop with windows 7 ultimate 64 bit version....from last week it stop starting and freezes at windows logo but safe mode was working but today safe mode also freezes at startup when loading drivers.... now i am not getting any option to start my laptop as i am not having recovery discs also... plzzz help

[rohin786]

why no one is replying ... its urgent pls help

[rohin786]

?????

[HandyAndy14]

Hi rohin786,

I understand your notebook is unable to start-up even though you tried in safe mode. Click on the link below and follow this document to perform a hard reset:

http://support.hp.com/us-en/document/c01684768

Let me know if this resolves the issue.

Thank you,

[rohin786]

i tried the hard reset sir.. bt still same problem i guess windows problem.... can u tell me if i create system repair disc from some laptop and use dat for installing my windows again... is it possible or any other solution....
thank you in anticipation

[HandyAndy14]

Hi rohin786,

There are quite a few troubleshooting steps that we can perform to resolve this issue. Click on the link below and complete the steps under: "Symptom: Displays Windows logo screen and hangs"

http://goo.gl/M9BT2c

Let me know if this resolves the issue.

Thank you,

[rohin786]

i have disabled automatic restart as per documebt but still no error message just after windows logo the screen becomes black ... but lights are still on...

[HandyAndy14]

Hi rohin786,

Were you able to try any of the other options? (ie. Restore the system to a known good configuration using Microsoft System Restore).

Thank you,

[rohin786 · Accepted solution]

yes i tried everything....

[rohin786]

yes i tried everything....and it started in safe mode now .....thnks atleast it starts wrking....