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Lkun
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laptop keep on and off few time only enter to window and show [default radeon wattman settings...]

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hp 15-ba052AU
Microsoft Windows 10 (64-bit)

Hi,

My laptop model HP 15-ba052AU keep on and off few times only enter to window every time on the laptop. And sometimes will suddenly restart and keep on and off few times. And then will show [Default Radeon WattMan settings have been restored due to unexpected system failure]

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DavidSMP
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Message 2 of 2
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Hi @Lkun,

 

Good Day. A warm welcome to the HP support forums.  I reviewed the post regarding the computer’s error [Default Radeon WattMan settings have been restored due to unexpected system failure  I’ll be delighted to assist you with this.

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Superb and smart diagnosis of the issue was done before posting.

  • Did this happen after a windows or software update?
  • Did you uninstall and reinstall the video drivers for your computer?

For starters, please try these steps:

Please run complete hardware diagnostics from this link and run the extended tests and component tests to eliminate any hardware failure.

If diagnostics fail, please make a note of the failure code. The computer has a hardware failure and needs to be serviced.

If the tests pass please perform these steps:

  • Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that states delete the software for this device.
  • Then restart the computer and update the bios chipset and graphic drivers from this link and check if this does the trick for you.
  • If it does not you could visit this Third-party link for further assistance.
  • These are third party links. Please do not click on any unnecessary ad, image, download, popup or link or anywhere else as these are third party links meant only for viewing information and following instructions relevant to the actual issue.

Please keep me posted. I will keep a watch for your reply. Please perform all the steps diligently and patiently as this should do the trick for you.

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

 

Take care now and have a splendid week ahead. 

 

DavidSMP
I am an HP Employee

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